VISIONSPIRE RETURNS, EXTENSIONS AND CANCELLATION POLICY
Any orders for rental items that are cancelled 1 week prior to the booking date can be fully refunded. Any orders for rental items that are cancelled within 1 week of the booking date but have not been picked up or shipped can be cancelled but a fee of up to 25% of the order may be billed to the customer’s credit card on file. Please contact us in writing immediately at firstname.lastname@example.org to cancel your order.
Cancellations made on the day prior to or on the pickup/shipping day will be billed at full charge to the customer. We will not be able to refund you for any cancellations made under those conditions.
Any rental items that are deemed to be defective will be refunded to the customer after the items have undergone and assessment by our technical support team to determine if the product was faulty due to damage inflicted to the item, user error, being damaged during shipping or through some other cause. The amount of the refund, if any, will be determined by our technical support team after the assessment and evaluation process – please allow 30-60 days for this process in the event that we have to contact the product manufacturer for support. If our technical support team determines that the item is fully functional and was not operable as a result of user error, no refund will be provided. If our technical team determines that the rental item was partially faulty but still operational in a substantive capacity, a partial refund will be provided to the customer. If our technical team determines that the rental item was completely faulty, we will provide a full refund to the customer.
All rental items are stock checked and tested for functionality before they are approved to be picked up or shipped out for rental. In the event that we determine there was an error in the item’s availability or if we determine that the item is defective, we reserve the right to cancel your order and to refund you for your order.
If you need to extend your rental order for any reason, please contact us in writing immediately at email@example.com and include your order number in your Subject Heading. We will need to know how long you wish to extend your rental so please include that information. No rental extension is guaranteed. Our team will assess the booking and inventory schedule and get back to you within a 24 – 48 hour period to let you know if the extension is possible. If the extension is not possible, you will be responsible for returning the items on the original return date. If the extension is possible, we will update your order’s return date and bill your Credit Card on file for the additional charges for the additional rental time.
If you do not return your rental items by the rental date, we reserve the right to bill you for the extended rental time including a 35% late service charge for each day the item is late. We also reserve the right to withhold your security deposit and to report the item as stolen. To avoid any such penalties, please contact us immediately at firstname.lastname@example.org if your item cannot be returned by the return date on your order.